Booking Form

Booking Policy

The Booking Policy below is a summary of our complete Booking Terms & Conditions

Reservations

You may book to make a reservation for a room or other services in advance through this website, by telephone, or in person.

When you make a reservation, you must provide us with your identification information including, but not limited to, your name, address, contact telephone number and email address.

You may request additional nights at Killean Farmhouse at any time during Your stay.  We will use all reasonable endeavours to meet such a request, however if we are fully booked, this may not be possible.

Fees and Payment

When you request a reservation and we quote any rate, the rate will apply only to provision of bedroom accommodation and breakfast unless we specifically state otherwise.

We may alter any of our rates without prior notice but if the rate of any service increases between the time when you make a booking and the date when the booked room accommodation or other service is to be provided, any increase in the rate will not apply to your booking.

A deposit of 25% is required at the time of booking, and the balance shall be paid upon arrival at Killean Farmhouse. If you make a reservation within 7 days of arrival, then the full amount must be paid in advance at the time of booking.

Check-in and Check-out

The earliest check-in time at the Hotel is 2pm (14:00 hrs) and the latest time by which you must vacate your room is 10am (10:00 hrs).

Unless otherwise agreed, we reserve the right to charge you for an additional nights accommodation at the standard applicable rate if you do not vacate your room before the above latest time.

Hotel Rules

You must conduct yourself in a reasonable and responsible manner at all times when on our property and must not act in any which may disturb other guests.  If you do not, we may ask you to leave the grounds and in that case, you must immediately pay us any and all sums due.

Smoking is permitted outdoors only. You may not smoke in any rooms, or in any indoor public areas of Killean Farmhouse.

We will charge you for any and all damage caused by you or your party to any Killean Farmhouse property during your stay.

Car Parking Facilities

You may use any vacant parking space on a first-come-first-served basis for your vehicle provided that you have given us your vehicle’s registration number when you arrive.

When you park your vehicle in our car park, you accept full risk of theft or damage of or to your vehicle and property in it if it is caused by any person other than our staff or contractors.

Limitation of Liability

We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of the Terms and Conditions in this policy or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when our contract with you is created. We will not be responsible for any loss or damage that is not foreseeable.

Complaints

We always welcome feedback from our guests and, if You have any complaint about our services or any other complaint about Killean Farmhouse or any of our staff, please raise the matter with Anson Bartlett, who can be contacted directly at Killean Farmhouse, or by any of the methods on our contact page.

Cancellation Policy

Unless you pay in advance for a booking at a promotional rate, you may cancel a reservation without charge if you give us prior notice of at least 7 days before the earliest check in time and we will refund to you in full any sum (including, but not limited to any deposit) that you paid in advance and you will not then owe us anything.

If you cancel but do not give us at least 7 days prior notice of cancellation of a reservation, any deposit paid to us will not be refunded to you and we will be entitled to charge you a late cancellation charge to compensate for the net financial loss that we suffer due to your cancellation.