Booking Terms and Conditions
These Terms and Conditions are the standard terms which apply to provision of any Services by the Hotel to any customer, other members of a customer’s party, and their guest/s and their use of those Services (as “Services” is defined in Clause 1 below) only where the customer and such guest/s are “Consumer/s” as defined by the Consumer Rights Act 2015.
1. Definitions and Interpretation
means any business, trade, craft, or profession carried on by You or any other person/organisation;
means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer or guest of the Hotel who receives Services for his/her personal use and for purposes wholly or mainly outside the purposes of any Business;
means Killean Farmhouse & Cottages and its premises and place of business, and whose contact address is Killean Farmhouse, Inverary, Argyll, PA32 8XT, Scotland, United Kingdom, and includes all employees and agents of the Hotel;
means the Hotel’s standard price list of Rates. The Price List is available from the Hotel website or Hotel reception desk;
means the prices payable for provision of room accommodation and (where applicable) other Services;
means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
means provision of accommodation in rooms and any and all other facilities, services and items which We offer at the Hotel, including food and drink; and
means an individual who is a customer of the Hotel who agrees to pay both for him/herself as a paying guest of the Hotel and also for members of his/her party and any of his/her guests;
3. Fees and Payment
However, the Rate(s) will include all facilities which the Hotel has in all its standard and other bedrooms, and these are: TV, coffee and tea making facilities, and hairdryer.
Additional charges may apply (and You may refer to them in Our Price List) for other Services including, but not limited to, car parking, meals, drinks, room service, use of wireless internet access, or any other equipment, services or facilities. We will inform You of Rates payable for such additional Services on request when You arrive at the Hotel;
5. Check-in and Check-out
6. Hotel Rules
7. Food and Drink
8. Car Parking Facilities
9. Limitation of Liability
For more details of Your legal rights please refer to Your local Citizens Advice Bureau or Trading Standards Office.
10. Changes to Terms and Conditions
We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such change.
11. How We Use Your Personal Information (Data Protection)
We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before We make Our contract with You (i.e. before We accept Your request to make a booking) except where that information is already apparent from the context of the transaction. We have included the information itself either in these Terms and Conditions for You to see now, or We will make it available to You before We accept Your request to make a booking. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.
As required by the Regulations:
will be part of the terms of Our contract with You as a Consumer.
We always welcome feedback from Our guests and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if you have any cause for complaint. If You have any complaint about Our Services or any other complaint about the Hotel or any of Our staff, please raise the matter with Anson Bartlett, who can be contacted directly at the Hotel, by email at 7b1914141012151c3b101217171e1a15561d1a091613140e081e551814550e10, or using any of the methods provided on Our contact page.
15. No Waiver
No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
17. Law and Jurisdiction
Last Updated:16th June 2021